Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the CallFiltr mobile application and related web services ("CallFiltr" or the "Service"), a product of Vriksha AI ("we", "us" or "our").

2. Acceptance of Terms

By downloading, installing or using CallFiltr, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

3. The Service

CallFiltr gives you Ira, an AI assistant that can answer calls forwarded to it, talk with callers, take messages, block spam, forward or switch calls to you, record calls when you choose, send WhatsApp or SMS replies on your behalf and show you transcripts and summaries. Features vary by plan, device (Android or iPhone) and carrier.

CallFiltr works by forwarding calls from your mobile number to Ira using your carrier's call-forwarding service. You can turn forwarding off at any time; the app shows you how.

4. Your Account

• You must be at least 18 years old and able to enter a binding contract.
• You must register with a mobile number you own or are authorised to use, and keep your details accurate.
• You are responsible for activity on your account and for keeping your device secure.
• One account per mobile number.

5. Your Responsibilities When Using Ira

• Lawful use. You are responsible for complying with the laws that apply to you, including rules about informing people that an assistant is answering or that a call is recorded. Ira introduces itself as your assistant and plays a recording notice when a call is recorded, but you decide when to record.
• Messages sent for you. WhatsApp or SMS messages you send or set up to send automatically are sent on your behalf, and you are responsible for their content.
• Carrier charges. Call forwarding is provided by your mobile carrier. Your carrier may charge for forwarded calls according to your plan; we are not responsible for those charges.
• Accuracy of your settings. Ira acts on the lists, rules and messages you set. Check them so important callers are handled the way you want.

6. AI Limitations

Ira uses artificial intelligence. It can mishear callers, put a call in the wrong category, miss urgency, or produce a transcript or summary that is incomplete or wrong. Always check important details with the caller.

7. Plans, Trials and Billing

• CallFiltr offers a free plan and paid plans. Prices and features are shown in the app before you buy.
• Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends. We remind you before the trial ends.
• Subscriptions renew automatically for the same period until cancelled. You are charged through Google Play, the Apple App Store or UPI Autopay, depending on how you subscribed.
• Cancelling: cancel any time in the app (Settings → Plan and billing) or in your Google Play / App Store account. You keep paid features until the end of the current billing period.
• Refunds follow the refund policy of the store or payment method you used, except where the law requires otherwise.
• Failed payments: if a renewal fails, we give you a grace period to update your payment method, after which your account moves to the free plan.
• We may change prices. Changes apply from your next renewal, and we will tell you in advance.

8. License

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the CallFiltr app on devices you own or control.

You may not:

• Reverse engineer, decompile or disassemble the app, except where the law allows.
• Copy, resell, rent or commercially exploit the Service.
• Create derivative works based on the app.

9. Your Content

You own your content, including your settings, lists, message templates, recordings and call data. You give us permission to host, process and transmit it only as needed to provide and improve the Service, as described in the Privacy Policy.

10. Prohibited Use

You agree not to:

• Use CallFiltr to make spam, fraud, harassment or telemarketing calls or messages.
• Use Ira to impersonate another person or to mislead callers about who they are speaking to.
• Record or process calls unlawfully.
• Interfere with the Service, our servers or networks, or use bots or automated means to access them.
• Attempt to access other users' accounts or data.
• Use the Service for any illegal purpose.

11. Intellectual Property

The app, the Ira assistant, its voices, our design, logos and trademarks belong to Vriksha AI or its licensors. These Terms do not give you any rights to them other than the license above.

12. Third-Party Services

CallFiltr relies on third-party services such as your mobile carrier, WhatsApp, Google Play and the Apple App Store. Their own terms apply to your use of them, and we are not responsible for their availability or actions.

13. Suspension and Termination

You can stop using CallFiltr and delete your account at any time from Settings → Privacy and data. We may suspend or terminate your access if you breach these Terms, misuse the Service or if required by law. On termination, your data is handled as described in the Privacy Policy.

14. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the extent allowed by law. We do not guarantee that every call will be answered, forwarded, categorised or transcribed correctly, or that the Service will be uninterrupted, for example during network, carrier or server outages.

15. Limitation of Liability

To the extent allowed by law, Vriksha AI is not liable for indirect, incidental, special or consequential damages, including missed calls, lost business or lost data, arising from your use of CallFiltr. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim.

16. Indemnity

You agree to indemnify Vriksha AI against claims arising from your breach of these Terms or your unlawful use of the Service, including unlawful recording or messages sent on your behalf.

17. Changes to These Terms

We may update these Terms. We will change the "Last updated" date and, for significant changes, notify you in the app before they take effect. Continuing to use CallFiltr after that means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of India. Courts at [CITY], India have exclusive jurisdiction over any dispute arising from them.

19. Contact Us

Questions about these Terms:

• Email: support@vriksha.ai
• Phone: +91 99877 23454